LEGAL
Effective date: April 21, 2026
This is our current policy. We have written it in plain English. Your own counsel may want to review it for your specific situation.
Welcome to Sharpen. We run a manufacturing excellence platform that helps small and mid-size manufacturers build improvement roadmaps and deploy proven operating systems. These Terms of Service govern your use of our website at sharpenmfg.com and any related product or service we provide (together, the Service).
We have tried to write these in plain English. Where we use formal terms, we mean exactly what they say. If anything here does not work for your organization, email us at hello@sharpenmfg.com before you use the Service.
By using Sharpen, you agree to these Terms. If you are using Sharpen on behalf of a company or plant, you are accepting these Terms for that organization and confirming that you have the authority to do so. If you do not accept these Terms, do not use the Service.
Sharpen provides (a) a conversational diagnostic that produces a personalized manufacturing improvement roadmap, (b) a library of implementation guides and ready-to-use templates, and (c) progress tracking tools. New features may be added over time.
Some features are free. Some require a paid subscription. We may change, add, or remove features at our discretion. We will do our best to give notice of material changes.
Paid subscriptions are billed in advance at the rate shown on the pricing page (currently $299 per month for the platform tier). Unless you cancel, your subscription renews automatically each billing period.
30-day refund window. If you are not satisfied with a paid subscription, email us at hello@sharpenmfg.com within 30 days of your first payment and we will refund it in full. After 30 days, past payments are not refundable, but you can cancel at any time and you will not be billed further.
You can cancel at any time from your account or by emailing us. On cancellation, your access continues through the end of the current billing period.
We may change pricing with at least 30 days notice. Price changes do not apply to the current billing period.
You agree not to:
(a) use the Service for any illegal purpose or to violate any law;
(b) attempt to reverse engineer, scrape, or copy the Sharpen framework, guides, or templates for resale or redistribution;
(c) share a paid subscription across multiple organizations without authorization;
(d) interfere with the Service or the infrastructure it runs on;
(e) use the Service in a way that infringes anyone else's rights or submits material that is unlawful, defamatory, or harmful.
We may suspend or terminate accounts that violate these rules.
The Sharpen name, logo, framework, guides, templates, roadmap methodology, assessment scoring, and all related software and content are our intellectual property or licensed to us. You do not acquire ownership of any of this by using the Service.
While your subscription is active, we grant you a limited, non-exclusive, non-transferable license to use the Sharpen content for your own plant operations, including downloading templates and running them internally. This license does not let you resell, redistribute, publish, or sublicense our content to anyone else.
If you build your own documents or processes using our templates as a starting point, you own those final work products. You do not own the template itself.
Any information you share with Sharpen about your plant, including diagnostic conversations, operational details, and progress notes, stays your property. We do not claim ownership over it.
You grant us a limited license to process that information for the purpose of providing the Service to you: generating your roadmap, making recommendations, tracking your progress, and improving our product in aggregate. We do not sell your plant information and we do not share the content of your diagnostic conversations outside the vendors required to run the Service (see the Privacy Policy).
Sharpen provides an operational framework and recommendations. We do not guarantee results. How much improvement any particular plant captures depends on its starting condition, the discipline of its leadership, execution quality, market conditions, and factors outside our control.
Sharpen is not legal advice, financial advice, accounting advice, or medical advice. Our safety and compliance content is not a substitute for a qualified compliance advisor. You are responsible for ensuring that any practice you deploy at your plant complies with applicable laws and regulations.
The Service is provided as is and as available, without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Sharpen will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of your use of the Service.
Our total cumulative liability for any claim arising out of or related to the Service is limited to the greater of $500 or the total amount you paid us in the twelve months preceding the claim.
You agree to indemnify and hold Sharpen harmless from any claim or demand made by a third party due to or arising out of (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third party right, including intellectual property or privacy rights.
You can stop using the Service and cancel any subscription at any time. We can suspend or terminate your access if you violate these Terms, if we stop offering the Service, or if we are required to by law. On termination, your right to use the Service ends immediately, but the Terms sections that should reasonably survive termination (payment obligations, IP, disclaimers, limitation of liability, indemnification, governing law) remain in effect.
We may update these Terms over time. When we do, we will change the effective date at the top and post the new version here. Material changes will be highlighted. Your continued use of the Service after changes take effect means you accept the new Terms.
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in Ohio, and you consent to the jurisdiction of those courts.
If you have questions about these Terms or the Service, email us at hello@sharpenmfg.com. We respond within one business day.